1. When will the Raya decoration be open to public/the redemption start?
The Ikatan Mesra Raya campaign will start from 16 Apr till 30 May 2021 at the LG2 Orange Concourse.
2. What will the redemption items be?
RM10 F&B e-Cash Voucher, Garrett Popcorn Festive Pack, L’OCCITANE En Provence Petit Raya Set and LANEIGE Basic Water Bank Kit.
*While stocks last.
3. How much do I have to spend to get the items?
Spending in 2 receipts* with a minimum of: -
RM250, to receive a RM10 F&B e-Cash Voucher;
RM500, to receive a Garrett Popcorn Festive Set;
RM750, to receive a L’OCCITANE En Provence Petit Raya Set (16 Apr – 6 May) OR LANEIGE Basic & Water Bank Kit (7 – 30 May).
*While stocks last.
4. Where can I redeem the redemption items?
Customers may redeem it at Redemption Counter @ LG2 Orange Concourse. *Customers will receive an e-Voucher via the Sunway Pyramid Mobile App to utilize/collect gifts at the respective participating outlets.
5. How many times can I redeem per day?
Customers can only redeem one (1) time per day per customer.
6. May I reserve the redemption items?
No, as the items are collected at the tenant’s outlets will be via e-vouchers issued to the user’s Sunway Pyramid Mobile App at the redemption booth at LG2 Orange Concourse.
7. May I exchange the item for cash?
No. Redemption items are strictly non-resalable, non-transferable and non-exchangeable for cash or other items.
8. May I change my redemption item if I received a damaged or missing item?
This will be on a case to case basis. We will need to check with PIC of the event from our Marketing Team and come back to you.
9. I purchased items from AEON yesterday, can I make a redemption today?
No. The redemption is valid only for original receipts from purchases made in Sunway Pyramid on the same date, excluding receipts from AEON, Parkson, bill payment of any kind, reload/top up, transaction from banks, money changers, purchases of gift card(s) or any form of cash/shopping voucher.
10. Do I need to download Sunway Pyramid Mobile App for redemption?
Yes. Shoppers are required to download the “Sunway Pyramid App” and register as a member in order to receive/utilize the redemption items.
11. I am a tenant here in Sunway Pyramid. Can I take part in the redemption?
No. Tenants are strictly not allowed to redeem.
12. I have lost my receipts for the item I purchased. May I redeem?
No. The management requires a proof of purchase for verification purpose. Other forms of proof are subject to management’s approval based on case to case basis.
13. Where can I redeem the F&B e-cash vouchers?
Kindly refer to the list of F&B below:
A' Decade, LG2.52
Ăn Viet, LG2.127A*
Ayam Penyet Express, LG2.85
Costa Coffee, LG1.33A
Dar Al-Arab, LG2.123
Dip N Dip, LG2.83
Dolly Dim Sum, LG2.28&29
Eninge Lemon Tea, F1.82
Gong Cha, LG2.41
Ichiban Ramen, LG2.31
Juice Works, LG1.Rink
K Fry, OB.K4
Krispy Kreme, F1.58
Legasea Bakery, LG2.96B
Madam Kwan's, LG1.47
Mantra Indian Cuisine, LG2.122
Mr Dakgalbi Dining, OB3.F.6
Ole-Ole Bali, OB.1C
Pure Cookies, LG2.020.PUSHCART
Ramen Matsuri, LG2.87
Red Sun, LG2.45&46
Salad Atelier, LG1.110
Simply Penang, LG1.41
Sushi King, LG1.42
T.G.I Fridays, OB3.F.1&2 & F1.92
Thai Thai, G1.135
The Alley, LG1.112A
The Black Whale, F1.60A
The Chicken Rice Shop, LG2.97
The Loaf, LG2.72
Tiger Sugar, LG1.22
Tony Romas, LG1.43
Vanilla Cafe Express, LG2.K10