SMART PARKING
Hassle-free, convenient, supports multi-payment
Introducing Sunway Smart Parking
Introducing Sunway Smart Parking, the largest fully unified Smart Parking System with multi cashless payment options.
The cashless and ticketless parking experience is part of Sunway’s digitisation journey to enable hassle-free experiences for its shoppers.
Introducing Sunway Smart Parking, drivers do not need to retrieve and pay using a parking ticket when they enter and exit.
Simply pay your parking fees with any of the options below:
Pay via Pals For Life app
Pay via Smart Parking.
Pay via Pals For Life app
Pay via Smart Parking.
Pay via Pals For Life app
Pay via Smart Parking.
Pay via Pals For Life app
Pay via Smart Parking.
Pay via Pals For Life app
Pay via Smart Parking.
Pay for Your Parking With
Introducing: Sunway Smart Parking! 🏎️
PAYMENT FAQs
What are the parking rates?
Sunway Pyramid carpark parking rates are as follows:
Monday to Friday (weekday):
- First Hour: RM2.00
- For each subsequent hour, or part thereof: RM1.00
- Maximum charge: RM12.00
Saturday, Sunday, Eve of Public Holiday & Public Holiday:
- First Hour: RM3.00
- For each subsequent hour, or part thereof: RM1.00
- Maximum charge: RM15.00
Valet & Outside Parking Rates:
- Monday - Thursday: RM25 / Per Entry
- Friday - Sunday including Public Holiday: RM30 / Per Entry
Preferred Parking Rates (Everyday, Including Eve & Public Holiday):
- First Hour: RM5.00
- For each subsequent hour, or part thereof: RM2.00
- Maximum charge: No Limit
How do i pay for my parking?
Payment can be made as follows:
1. Pay online via Sunway Super App > Quick Access > Smart Parking. Go to http://onelink.to/3d7qhs
2. Check out https://sunwaypals.com.my/promotions/sunway-smart-parking-030921 for a step-by-step guide on how to pay online!
3. Pay at the Auto Pay Stations in the integrated carpark via debit/credit card or e-wallets. The Auto Pay Stations are located at:
a) Sunway Pyramid
- CP3 Blue Zone - Lift Lobby
- CP3 Orange Zone – Escalator Lobby
- CP2 Orange Zone - Escalator Lobby
- Ground Floor Red Zone - Escalator Lobby
- B1 Blue Zone - Escalator Lobby
- B1 Orange Zone – Escalator Lobby
b) Sunway Pyramid Hotel Lift Lobby - Ground Floor
c) Sunway Lagoon Hotel - Ground Floor
d) Sunway Resort Hotel - Carpark Level 11
4. Touch ‘n Go card and debit card readers at the exits.
5. Park & pay with Setel. For more info, go to https://www.setel.com/automated-parking
What if I don’t have a smartphone, e-wallet or internet access?
You can make payment at the Auto Pay Stations (locations are listed above) or at the Carpark Help Desks located at:
• Sunway Pyramid – CP3 & B1
• Sunway Pyramid Hotel – B3
• Sunway Resort Hotel & Spa – Carpark Level 11
• Sunway Pinnacle – B1b
Which are the e-Wallets i can use to make payments
a) Boost
b) GrabPay
c) TNG e-wallet
Do I need minimum credit on my e-wallet to enter?
No, the system allows all vehicles to enter the carpark.
Do remember to check that your e-wallet has sufficient balance before proceeding to make payment prior to your exit.
Is there a surcharge for Touch ‘n Go
No
I don’t have the touch n go app, can i pay with Touch n Go card
Yes, but only through the Touch ‘n Go reader at the exits with sufficient credit only.
Will receipts be generated if i want to make claims
Yes, e-receipts will be available after each successful online payment (via the Sunway Super App or Auto Pay Stations)
Otherwise, you may also head to the Carpark Help Desk for receipt assistance.
When do I make payment?
Please pay using the payment method available before collecting your car. Once payment is complete, you have a 20-minute grace period to exit the parking.
Is there a grace period?
Upon entering the carpark, there is a standard 10 minutes grace period where you may exit without any charges incurred.
How long do i have to exit after i make payment
After making payment, there is another 20 minutes’ grace period to exit. If the 20 minutes’ grace period is exceeded, additional hourly charges will apply.
What happens if I don’t exit within the grace period?
The carpark boom gate will not open at the exits, and you will need to pay additional hourly charges until you leave. If this happens, you may contact our friendly carpark personnel for assistance using the boom gate intercom machine or by calling 03 -7494 3180 / 3185.
What is the maximum parking fee?
Weekdays are RM12 daily and weekends are RM15 daily.
What are the charges for overnight parking?
We do not allow overnight parking in the mall.
Is there a special carpark rate for students or elderly?
No, there are no special carpark rates available at the moment
Preferred Parking
Do you have any exclusive or premium parking area?
Yes, we do. To access the Preferred Parking zone, you may proceed to level CP2 Red Zone or B1 Red Zone.
What are the charges for Preferred Parking?
All days (Weekdays, Weekends, and Public Holidays):
- First 1 hour or part thereof: RM5
- Subsequent hour or part thereof: RM2
What is the payment method for the Preferred Parking?
Same as for normal parking users, pay before you collect your car. All payment methods will be the same for both normal and preferred parking users.
How do I enter Preferred Parking?
Simply drive through the Preferred Parking entrance to gain access, the boom gate will automatically open up for you.
When do i pay for preferred parking
Same as for normal parking users, pay before you collect your car. All payment methods will be the same for both normal and preferred parking users.
