FAQ

 

  • What are the mall operation hours?

    The mall is open daily from 10.00 AM - 10.00 PM. For restaurants, there are some that open earlier or close later.

  • Where is the Concierge counter?

    Our Concierges are located at level GF in front of the Main Entrance and LG2 Marrakesh.

  • When I visit Sunway Pyramid can I get a copy of the mall brochure or directory?

    You may locate our tablet directories around the mall on each level. Alternatively, you may download our Sunway Malls Super App that features the mall directory as well as information about current events and promotions in the mall. For further assistance, our Concierge Counters are located on G Floor and LG2 Marrakesh*.

    *Opening hours for LG2 Marrakesh Concierge Counter: 11am - 8pm.

  • Who do I contact for assistance?

    For general inquiries or emergencies during mall operation hours, you may contact our Concierge at 03-74943100 or 03-74943102.

  • Does Sunway Pyramid provide free WiFi?

    Yes, Sunway Pyramid provides free WiFi. Just select Sunway WiFi to get yourself connected.

  • I’m planning to go to Sunway Lagoon. Where should I park?

    The best place to park would be at level B1, Blue Zone. Should you have difficulties finding available parking bays, other levels at Blue Zone is also a good choice. Use the elevator at Blue Zone to get to LG2 and allow the pathfinders to Sunway Lagoon.

  • How do I obtain the contact numbers of the shops in Sunway Pyramid?

    You may log on to https://sunwaypyramid.com/ or download our Sunway Malls Super App. For further assistance, our Concierge Counters are located on G Floor and LG2 Marrakesh*.

    *Opening hours for LG2 Marrakesh Concierge Counter: 11am - 8pm.

  • Is there any job vacancy or career opportunity within Sunway Malls Management?

    Click here for more information https://www.sunwaypyramid.com/careers

  • Is there any job vacancy in the shops or restaurants?

    Click here for more information https://www.sunwaypyramid.com/jobs

  • How can I rent a shop / kiosk or push cart?

    You may submit your enquiry here https://www.sunwaypyramid.com/contact-us

  • How do I rent an event space?

    You may submit your enquiry here https://www.sunwaypyramid.com/contact-us

  • Is there a Lost and Found counter in Sunway Pyramid?

    Yes. Handled by our Customer Care team. Located at Ground Floor Main Counter and LG 2 Marrakesh Counter behind Poh Kong. You may contact our concierge team at 03-7494 3100/3102.

  • How do I report a lost item?

    Proceed to any of our Concierges to inform. Our Customer Care Personnel will need your full name and contact details for documentation purposes. Kindly provide a full and precise description of your lost item for easy verification by the personnel. If your item has been found, you may proceed with the claim process.

  • I found an item somewhere inside the mall. Who should I hand it to?

    You may approach any of our Concierges to hand in the item. Our Customer Care Personnel will take down your name and contact details for documentation purposes. Some owners may want to thank you for returning their item, however, your contact number will only be revealed with your consent. At the same time, if you wish to remain anonymous, we respect your decision.

  • What is the process for claiming a lost and found item?

    You will need to verify that item belongs to you. For example; if it is a hand phone with security lock, you will be asked to unlock it. For other items, you will be asked to describe the contents of the item. After verification, you will need to write down your full name, identification and contact number for documentation purposes.

  • Can I claim lost and found items on behalf of my family member or friend?

    We advise the owner of the item to collect the item themselves personally, however if the person is unable to be present, do not hesitate to contact us beforehand to inform us that you will be collecting the item on his/her behalf. You will be required to provide related information upon claiming

  • I made a lost item report a few days ago however I did not receive any updates from Sunway Pyramid. Why is this so?

    It is highly likely that your item has not been found. Feel free to contact our Concierges via phone or walk in for confirmation.

  • What are the parking rates?

    Sunway Pyramid carpark parking rates are as follows:

    Monday to Friday (weekday):
    - First Hour: RM2.00
    - For each subsequent hour, or part thereof: RM1.00
    - Maximum charge: RM12.00

    Saturday, Sunway, Eve of Public Holiday & Public Holiday:
    - First Hour: RM3.00
    - For each subsequent hour, or part thereof: RM1.00
    - Maximum charge: RM15.00

    Valet & Outside Parking Rates:
    - Monday to Thursday: RM20 / Per Entry
    - Friday to Sunday including Public Holiday: RM25 / Per Entry

    Preferred Parking Rates (Everyday, Including Eve & Public Holiday):
    - First Hour: RM5.00
    - For each subsequent hour, or part thereof: RM2.00
    - Maximum charge: No Limit

  • I am watching a midnight movie. Can I park in the mall?

    Our carpark is open from 6am - 2am. However, we do not encourage you to leave your vehicle overnight. If you must, please visit one of our Carpark Helpdesk to fill in the Vehicle Requisition Form.

  • Do you have any exclusive or premium parking area?

    Yes, we do. To access the Preferred Parking zone, you may proceed to level CP2 Red Zone or B1 Red Zone.

  • What are the charges for Preferred Parking?

    All days (Weekdays, Weekends, and Public Holidays):
    - First 1 hour or part thereof: RM5
    - Subsequent hour or part thereof: RM2

  • What is the payment method for the Preferred Parking?

    Same as for normal parking users, pay before you collect your car. All payment methods will be the same for both normal and preferred parking users.

  • Do you have valet/jockey parking and where is it located?

    Along the Oasis Boulevard area outside of the mall.

  • Do you have designated disable (handicapped / OKU) parking bays?

    Yes, we have a total of 22 disable parking bays! You can locate them at:

    Red Zone - GF, LG2, B2
    Blue Zone - CP2, CP3, CP4, B1, B2
    Green Zone - CP2, CP3, CP4, LG2 (Upper)

  • Am I eligible to park at the disable (handicapped / OKU) parking zone?

    The person driving the vehicle should have a valid & visible handicapped sticker placed on the windscreen.

  • What are the Carpark Helpdesk operation hours?

    The Carpark helpdesk operation hours are from 8.00 am – 4.00 am daily.

  • Where are your carpark helpdesks located?

    Our carpark helpdesks are located on Level CP3 Orange Zone and Level B1 Blue Zone. If you have difficulties in locating them, kindly contact them at 03 7494 3185.

  • Is family parking available?

    Yes, our family parking bays are located in the Preferred Parking at level CP2 & B1.

  • Where can I reload my Touch N Go in the mall?

    You may reload your Touch n Go at the convenient store such as My News, 7Eleven, Watson, Caring, etc.

  • How do i pay for my parking?

    Payment can be made as follows:

    1. Pay online via Sunway Super App > Quick Access > Smart Parking. Go to http://onelink.to/3d7qhs

    2. Check out https://sunwaypals.com.my/promotions/sunway-smart-parking-030921 for a step-by-step guide on how to pay online!

    3. Pay at the Auto Pay Stations in the integrated carpark via credit/debit card or e-wallets. The Auto Pay Stations are located at:
    a) Sunway Pyramid
    - CP3 Blue Zone - Lift Lobby
    - CP3 Orange Zone – Escalator Lobby
    - CP2 Orange Zone - Escalator Lobby
    - Ground Floor Red Zone - Escalator Lobby
    - B1 Blue Zone - Escalator Lobby
    - B1 Orange Zone – Escalator Lobby
    b) Sunway Pyramid Hotel Lift Lobby - Ground Floor
    c) Sunway Lagoon Hotel - Ground Floor
    d) Sunway Resort Hotel - Carpark Level 11

    4. Touch ‘n Go card, credit card & debit card readers at the exits.

    5. Park & pay with Setel. For more info, go to https://www.setel.com/automated-parking

  • Do I need minimum credit on my e-wallet to enter?

    No, the system allows all vehicles to enter the carpark.
    Do remember to check that your e-wallet has sufficient balance before proceeding to make payment prior to your exit.

  • What if I don’t have a smartphone, e-wallet or internet access?

    You can make payment at the Auto Pay Stations (locations are listed above) or at the Carpark Help Desks located at:
    • Sunway Pyramid – CP3 & B1
    • Sunway Pyramid Hotel – B3
    • Sunway Resort Hotel & Spa – Carpark Level 11
    • Sunway Pinnacle – B1b

  • When do I make payment?

    Please pay using the payment method available before collecting your car. Once payment is complete, you have a 20-minute grace period to exit the parking.

  • Is there a grace period?

    Upon entering the carpark, there is a standard 10 minutes grace period where you may exit without any charges incurred.

  • What happens if I don’t exit within the grace period?

    The carpark boom gate will not open at the exits, and you will need to pay additional hourly charges until you leave. If this happens, you may contact our friendly carpark personnel for assistance using the boom gate intercom machine or by calling 03 -7494 3180 / 3185.

  • If I enter Sunway Pyramid, can I exit via Sunway Pyramid Hotel, Sunway Resort, Menara Sunway and Sunway Pinnacle?

    Yes, you may exit at any of the exits as the carpark is fully integrated.

  • Can I reserve parking spaces?

    No, reserving parking spaces is not available.

  • Is there a special carpark rate for students or elderly?

    No, there are no special carpark rates available at the moment

  • What are the charges for overnight parking?

    We do not allow overnight parking in the mall.

  • Does this apply for motorcycle parking?

    At this point of time, the Sunway Smart Parking is not yet available for motorcycle parking.

  • How do I enter Preferred Parking?

    Simply drive through the Preferred Parking entrance to gain access, the boom gate will automatically open up for you.

  • What if the system doesn’t detect my car plate or is unable to locate my car plate on the online payment portal or auto pay station?

    You can contact our friendly car park personnel at 03-7494 3185 or head to the Carpark Help Desk for assistance! The Carpark Help Desks are located at:

    • Sunway Pyramid – CP3 & B1
    • Sunway Pyramid Hotel – B3
    • Sunway Resort Hotel & Spa – Carpark Level 11
    • Sunway Pinnacle – B1b

  • Will there be more payment options in future?

    Yes, we will be introducing more payment options in the future.

  • HOW WILL RECEIPTS BE GENERATED IF I WANT TO MAKE CLAIMS?

    Yes, e-receipts will be available after each successful online payment (via the Online Payment Portal) or offline payment (Auto Pay Stations).

  • What is the maximum parking fee?

    Weekdays are RM12 daily and weekends are RM15 daily.

  • How do i get into the parking

    You do not need to register your car plate; the system will automatically scan your car plate number into the system at the entrance. Come in, park and shop to your heart’s content. Then, pay the parking fee before you leave, and you’re done! The boom gate will detect your car number automatically after completed payment and open the boom gate.

  • How do i get parking assistance

    For any carpark related enquiries, do feel free contact our friendly carpark personnel at 03-7494 3185 or head to the Carpark Help Desk for assistance! The Carpark Help Desks are located at:
    • Sunway Pyramid – CP3 & B1
    • Sunway Pyramid Hotel – B3
    • Sunway Resort – Carpark Level 11
    • Sunway Pinnacle – B1b

  • Which are the e-Wallets i can use to make payments

    a) Boost
    b) GrabPay
    c) TNG e-wallet

  • Is there a surcharge for Touch ‘n Go

    No

  • I don’t have the touch n go app, can i pay with Touch n Go card

    Yes, but only through the Touch ‘n Go reader at the exits with sufficient credit only.

  • Will receipts be generated if i want to make claims

    Yes, e-receipts will be available after each successful online payment (via the Sunway Super App or Auto Pay Stations)
    Otherwise, you may also head to the Carpark Help Desk for receipt assistance.

  • How long do i have to exit after i make payment

    After making payment, there is another 20 minutes’ grace period to exit. If the 20 minutes’ grace period is exceeded, additional hourly charges will apply.

  • What about the lorries parking rate?

    Parking for lorries is located at the loading bay, which uses the Smart Parking system as well.

    1st 2 Hours = RM3.00
    Every sub hr or part thereof = RM1.00 Maximum = RM15.00

  • Where are the auto pay machines

    a) Sunway Pyramid
    • CP3 Blue Zone – Lift Lobby
    • CP2 Orange Zone – Escalator Lobby
    • Ground Floor Red Zone – Escalator Lobby
    • B1 Blue Zone – Escalator Lobby
    b) Sunway Pyramid Hotel Lift Lobby – G Floor
    c) Sunway Clio Hotel – G Floor
    d) Sunway Resort – Carpark Level 11

  • What happens if i get stuck at the carpark entry/exit

    Kindly press the Smart Parking intercom button, HELP buttons in the carpark or call our friendly carpark personnel at 03-7494 3185 for assistance.

  • When do i pay for preferred parking

    Same as for normal parking users, pay before you collect your car. All payment methods will be the same for both normal and preferred parking users.

  • What is the opening and closing hours of the parking?

    Here are the opening hours of our carpark entrances:

    5 AM - 12 AM: Entry A (from KL go down to B1)
    5 AM - 3 AM: Entry B (from KL going up to CP2)
    5 AM - 3 AM: Entry C (Infront of Sunway Lagoon)
    5 AM - 12 AM: Entry D (Subang Entry)
    24 Hours: Entry E (Loading Bay after Clio Hotel)

    However, our exits are open 24 hours.

  • How do I get a refund if I over-pay for my parking?

    Please call +603 7494 3185 or +603 7494 3180 for refund assistance or proceed to Carpark Helpdesk.

  • Can I park my car overnight at the car park?

    Overnight parking is strictly not allowed.

  • What do I do if the LPR (License Plate Recognition) does not detect my car plate number correctly?

    If the LPR (License Plate Recognition) does not detect your car plate number correctly, please call +603 7494 3185 or +603 7494 3180 for further assistance or proceed to Carpark Helpdesk.

  • Can a tow truck enter the car park?

    The maximum height of our car park entrance is 2.1m. Therefore, flatbeds & boom trucks are not suitable for towing inside our car park. For further advice, kindly contact our Car Park Team at +603 7494 3185.

  • Can I get assistance to jumpstart my car?

    Please call Car Park Helpdesk at +603 7494 3185 for help & don't forget to lift up the front bonnet of your car so that it is easier for our team to spot you!

  • Does Sunway Pyramid have a Season Pass for the car park?

    For more info and how to register for Season Pass, please go to https://seasonpass.sunwayparking.com

  • What is prepaid parking package?

    Enjoy allocated entries at Sunway Pyramid Car Park throughout a validity of 1-year period by subscribing to a desired prepaid package in Sunway Super App.

  • Where can i subscribe to prepaid parking package?

    Subscribe desired prepaid parking package via Sunway Super App > Smart Parking > Prepaid

  • How does prepaid parking package work?

    After subscribing to the prepaid parking package, our Smart Parking System will automatically deduct 1 entry from your subscribed prepaid parking package balance upon exit.

  • Who can i contact to enquire more information?

    Please contact us at +603-7494 3080 / +603-7494 3081 / +603-7494 3082 or email us at pyrcpfinseasonpass@sunway.com.my for any inquiries.

  • How to apply for season parking?

    You may submit your season parking application via Sunway Super App > Smart Parking > Season. Alternatively, you may logon to https://seasonparking.sunwayparking.com/

  • When will my season parking application be approved?

    Your season parking application will be approved within three working days and you will be notified through registered email address.

  • How do i pay my season parking fee?

    Once your season parking application is approved, you may pay for season parking by logging to your account and performing the following steps:
    1. Select Pay Now
    2. Select desired payment period (1 month or 3 months)
    3. Select preferred payment options. We accept debit/credit card, e-wallets and Sunway Pals Point.
    4. Once successful payment, you will be able to enjoy your season parking facility

  • What will be my season parking privileges?

    We will email you on the season parking privileges detail, such as monthly season parking fee, valid entry lane, accessibility through the registered email address in the application.

  • Who can i contact to enquire more information?

    Please contact us at +603-7494 3080 / +603-7494 3081 / +603-7494 3082 or email us at pyrcpfinseasonpass@sunway.com.my for any inquiries.

  • How do I get to Sunway Pyramid from KLIA / KLIA2

    Here are some transportation options:

    i) ERL-LRT-BRT
    Take the ERL from the airport to KL Sentral. From KL Sentral, transit to the LRT and choose USJ 7 Station as your destination. At USJ 7, transit to the BRT and choose Sunway Lagoon as your destination. From BRT Sunway Lagoon, Sunway Pyramid is just a walking distance away. Simply follow the signage and pathfinders upon your arrival.

    Approximate travelling time: 1 hour 30 mins
    From ERL KLIA – LRT KL Sentral (Approx. 35mins)
    From LRT KL Sentral – LRT/BRT USJ 7 (Approx. 40mins)
    From LRT/BRT USJ 7 – BRT Sunway Lagoon (Approx 10mins)

    ii) Grab or Airport Taxi
    You may also opt for alternative modes of transportation. It will save you the hassle of changing from one station to another and the price is cheaper for a group of four travellers.

    Approximate travelling time: 45mins to 1 hour depending on the traffic condition

  • How do I get to Sunway Pyramid from KL Sentral

    Here are some transportation options:

    i) LRT-BRT
    Take the LRT and choose USJ 7 Station as your destination. At USJ 7, transit to the BRT and choose Sunway Lagoon as your destination. From BRT Sunway Lagoon, Sunway Pyramid is just a walking distance away. Simply follow the signage and pathfinders upon your arrival.

    Approximate travelling time: 50 mins
    From LRT KL Sentral – LRT/BRT USJ 7 (Approx. 40mins.)
    From LRT/BRT USJ 7 – BRT Sunway Lagoon (Approx 10mins.)

    ii) KTM-BRT
    Take the KTM to Setia Jaya Station. When you arrive, follow the signage to the BRT Station. Take the BRT to Sunway Lagoon Station. From BRT Sunway Lagoon, Sunway Pyramid is just a walking distance away. Simply follow the signage and pathfinders upon your arrival.

    Approximate travelling time: 33 mins
    From KTM KL Sentral – KTM/BRT Setia Jaya (Approx 27 mins)
    From KTM/BRT Setia Jaya – BRT Sunway Lagoon (Approx 6mins)

    iii) Grab or Taxi
    You may also opt for alternative modes of transportation. It will save you the hassle of changing from one station to another and the price is cheaper for a group of four travellers.

    Approximate travelling time: 30 to 45 mins depending on the traffic condition

    iv) Bus:
    Take the RapidKL 770 or 771 bus to Sunway Pyramid.

  • How do I get to Sunway Pyramid to/from the Subang Airport

    You may take Airport Taxi or Grab to Sunway Pyramid.

    Approximate travelling time: 20 to 30 mins depending on the traffic condition

  • Which is the nearest BRT Station to Sunway Pyramid

    The nearest BRT station is the Sunway Lagoon Station.

  • Which is the nearest LRT Station to Sunway Pyramid

    The nearest LRT station is the USJ 7 Station. However, to get to Sunway Pyramid, kindly transit from the LRT to the BRT station and take the BRT to the Sunway Lagoon Station. From BRT Sunway Lagoon, Sunway Pyramid is just a walking distance away. Simply follow the signage and pathfinders upon your arrival.

  • Which is the nearest KTM Station to Sunway Pyramid

    The nearest KTM Station is the Setia Jaya Station. However, to get to Sunway Pyramid, kindly transit from the KTM to the BRT station and take the BRT to the Sunway Lagoon Station. From BRT Sunway Lagoon, Sunway Pyramid is just a walking distance away. Simply follow the signage and pathfinders upon your arrival.

  • Are there any EV or Hybrid Charging Stations in the Mall

    Electric Vehicle (EV) and Hybrid charging stations are located at CP2 Preferred Parking and B1 Preferred Parking. For the charges, you can refer to the details below.

    CP2 Preferred Parking:
    - Confirmation fee - RM5
    - For each kWh - RM1
    - First 15 mins of idling - RM0
    - Every 30 mins of idling thereafter - RM1
    -- Rates will be displayed as ParkEasy credits, RM1 = 1 credit; and
    -- ”Idling” refers to the duration that the customer’s car is parked but not charging.
    -- You can make your payment & reserve your bay at CP2 Preferred Parking via ParkEasy website at https://www.parkeasy.co/index-2
    -- CP2 Preferred Parking is on first come, first serve basis

    B1 Preferred Parking:
    - RM4 per hour
    -- You can make your payment for B1 Preferred Parking via JomCharge website at https://www.jomcharge.com

  • Where is Tesla Supercharger Station Located?

    Tesla Supercharger Station is located at valet parking in front of main entrance.

  • How Many Charging Bays are Located at Sunway Pyramid?

    We have total 4 bays supercharger station available 24/7, up to 250kw CCS compatibility.

  • How Much is the Charges for Tesla Supercharger Parking Bay?

    Charges for Tesla Supercharger Parking Bay are RM5 per entry while charging. After fully charged, you shall move your vehicle to others valet parking bay. Payment can be conveniently made through the valet parking service.

  • Can My Hybrid Car Use the Tesla Supercharger?

    No, hybrid car can not use Tesla Supercharger. Tesla Supercharger is ONLY for Tesla user.

  • How To Use The Tesla Supercharger?

    To use the Tesla supercharger, simply plug in and charge automatically. With the Tesla app, you can view availability, monitor your charge status or get notified when you’re ready to go.

  • How Do I Contact Customer Support Team for any Questions or Inquiries?

    You can call Tesla Malaysia hotline at 1800-810-656 or visit Tesla official website at https://www.tesla.com/supercharger

  • What is the Idle Fee for Supercharge in Sunway Pyramid?

    The Idle fee for Supercharge when the station is occupied & the car is charged at 100%, RM4 per minute will be charge.

  • Is there a Surau or Muslim Prayer Room in Sunway Pyramid?

    Yes. The Surau or Muslim Prayer Room is located at:
    - Lower Ground 1 at Orange Zone, behind Yole
    - Lower Ground 2 at Orange Zone, behind Samsung

  • Should I worry about my belongings while in the Surau?

    We would like to advise you to take care of your belongings and ensure that your belongings are within sight during prayer to avoid misfortune or loss.

  • Are baby strollers / wheelchairs / power scooters / other amenities available for rent?

    Yes. These amenities are complimentary for use in the mall premises.

  • Are there any fees incurred to hire a Baby Stroller/Wheelchair/Power Scooter/other amenities?

    A refundable deposit of RM 50 is required for the rental/hire of amenities.

  • Where do I loan the Baby Stroller / Wheelchair / Power Scooter / Other Amenities?

    Kindly proceed to our Concierge located at Ground Floor in front of the Main Entrance or at LG 2, Marrakesh (Red Zone).

  • May I make a reservation for the amenities?

    Yes, reservations are available. You may contact us to reserve a maximum of 20-30 minutes prior to arrival. If you do not arrive within 20-30 minutes of the reservation, the amenities will be released to other customers on a first come first serve basis. Kindly call us at 03-7494 3100 or 03-7494 3102 for reservation OR via online booking as steps shown below :
    STEP 1 : Click on Book Amenities.
    STEP 2 : Click on the amenities to book.
    STEP 3 : Click on the “BOOK”.
    STEP 4 : Choose the your pick-up date & pick-up time. Then submit your booking by clicking “Book Now”.
    STEP 5 : Click on “My Bookings” to view the details of your active bookings.

  • May I use the amenities for the entire day?

    The duration per usage shall not exceed four (4) hours and must be returned before 9.30PM.

  • Will I get back my deposit after returning the amenities?

    Upon returning it in the same condition as we loan it to you, your deposit will be returned. Strictly no food crumbs and not wet.

  • May I use the amenities at Sunway Lagoon/Sunway Hotels?

    Our amenities are meant for usage only within Sunway Pyramid as it is not suitable for outdoor usage.

  • What is the height and weight limit for the baby stroller?

    Our baby strollers are suitable for children below 100 cm or weighs not more than 15 kg.

  • May I know if I am eligible to use the wheelchair or power scooter?

    Our power scooter are suitable for patron weighs below 110 kg or above 18 years old.

  • I often visit Sunway Pyramid with my toddlers and I am always worried about their safety. How can Sunway Pyramid help me with this?

    Child safety in the mall is one of our main priorities. For parents with toddlers, feel free to get a Child Wristlink, Child Emergency Tattoo and Wristband from any of our Concierges located at GF in front of the Main Entrance or at LG2 Marrakesh.

  • What does a child wristband, wristlink and tattoo do?

    A child wristband is part of Sunway Pyramid’s effort in ensuring that a lost child can be reunited with their parents as soon as possible in the event that they accidentally parted ways in the mall. Our Customer Care Personnel will guide you to write your contact details on the wristband.

    The child wristlink is a band that keeps your child close to you at all times.

    As for the child emergency tattoo, it has the mall's emergency contact information and can be placed on your child's arm in case of emergencies.

  • My mobile phone ran out of battery and I did not bring my charger. Is there any way for me to recharge my phone in the mall?

    Yes. Sunway Pyramid provides power banks for loan. Kindly proceed to our Concierge Counters on G Floor or LG2 Marrakesh for more information.

  • Can I bring the power bank home?

    Our power bank is only meant for usage within Sunway Pyramid. Kindly return it before you exit the mall.

  • What if I forgot to return the power bank and accidentally took it home?

    Kindly contact our Concierge immediately at 03-7494 3100 or 03-7494 3102.

  • What if I drop the power bank and there are visible scratches or dents?

    As is the power bank is a complimentary amenity by Sunway Pyramid, we would appreciate if you could take good care of the item.

  • What should I do if the power bank stops functioning?

    Kindly contact our Concierge for immediate rectification and/or replacement.

  • What is the height and weight limit for the tandem (double stroller)?

    Our tandem strollers are suitable for children below 100 cm or weighs not more than 15 kg. The top is suitable for child 50 cm or weighs not more than 10 kg and the bottom is suitable for child 100 cm or weighs not more than 15 kg.

  • What is the height and weight limit for the baby cart?

    Our baby cart are suitable for child below 100 cm or weighs up to 12 kg.

  • What is the height and weight limit for the child & adult wheelchair?

    Our child wheelchair are suitable for children below 120 cm or weighs below 40 kg. Adult wheelchair is suitable for patrons weighs below 90 kg.

  • What is the age and weight limit for the power scooter?

    Our power scooter are suitable for patron weighs below 110 kg or above 18 years old.

  • Are there baby changing facilities in Sunway Pyramid?

    Yes, there are! The baby rooms are located on
    - Ground Floor Red Zone behind Skechers
    - Lower Ground 1 Orange Zone behind Yolé
    - Lower Ground 1 Red Zone behind Yong Kang TCM
    - Lower Ground 2 Orange Zone behind Samsung
    - Lower Ground 2 Red Zone behind Ah Cheng Laksa

  • What are the operating hours of the Baby Rooms?

    From 10.00am till 10.00pm.

  • Are there any nursing room?

    Yes. Our baby room are equipped with a nursing room for you to comfortably nurse your baby.

  • What are the facilities available in the Baby Room?

    Our baby rooms are equipped with a hot water machine to prepare milk, jumbo paper towels, plastic bags for diaper disposal and calm music to relax while bonding with your baby. A cleaner is designated to ensure cleanliness and a high level of hygiene in our baby rooms. Should you require assistance, approach our mobile Customer Care personnel.

  • Can my husband accompany me in to the baby room?

    Yes, he may. However, it is not advisable for him to be in the nursing room.

  • Where are the lockers located?

    Lockers are located at LG2, Blue Atrium behind Poh Kong jewellery.

  • What is the maximum storage time per locker?

    We do not encourage customers to keep things in storage lockers over night for safety & security reasons.

  • How do I rent a locker?

    To deposit your belongings in the storage locker:

    1) Press [NEW LOCKER] and select your locker.
    2) Set PIN & re-enter PIN.
    3) Choose and remember the colour.
    4) Pay with Debit/Credit card or eWallet.
    5) Deposit belongings & close the door.

    * Customers are not encouraged to keep valuable / digital items inside the locker for safety reasons.

  • What will happen if I forgot my pin and/or unable to open the storage locker?

    If said scenario happens, please call +603 7877 7070 or +60 10 351 6969 for help.

  • Can the locker be used multiple times?

    Yes, storage locker can be used multiple times.

Sunway Pyramid Shopping Mall

3, Jalan PJS 11/15, Bandar Sunway,
47500 Petaling Jaya, Selangor,
Malaysia.

Phone

+60 3-7494 3100