Every Role Matters
International Customer Service Week
Behind every great experience is someone who cares.
5 – 9 October 2026
Send a Kindness MessageWhy This Matters
International Customer Service Week is observed every year on the first week of October, recognising the people who show up for every guest, every day.
At Sunway Pyramid, that means our security officers keeping the mall safe, our guest services and concierge team solving problems on the spot, and our management team working behind the scenes to keep everything running smoothly.
We're pausing to say thank you to them, and inviting you to do the same.
Every Role, Every Team
Security
Keeping Sunway Pyramid Safe
Our security officers are often the first face you see and the last line of reassurance, on their feet through every shift, every crowd, every event.
Guest Services & Concierge
Here For Every Question
From directions to lost and found to last-minute problem solving, our guest services and concierge team make sure no visitor is left without help.
Cleaning Crew
Cleaning Crew
Behind every smooth floors and clean walls, is the cleaning crew making sure every corner of the mall is dust free and clean!
Say Thank You to Our Frontliners
Tell them what their care meant to you. Send a short kindness message through our online form.
Send a Kindness Message
